Refund policy
We hope that you will love your House of Bridie purchase. However, if something isn't right, please contact us and we will be happy to help.
30-Day Returns
We offer a 30-day return period, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it, unworn or unused, with any original tags and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at hello@houseofbridie.com before sending your item back.
Once your return has been accepted, we will provide instructions explaining how and where to send your item.
Unless an item is faulty, damaged, incorrect, or we have specifically agreed otherwise, the customer is responsible for the cost of returning the item to House of Bridie.
We recommend using an appropriate tracked or proof-of-postage service when returning an item, as we cannot take responsibility for returned parcels that do not reach us.
Please do not send an item back without contacting us first, as unauthorised returns may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective or damaged, or you have received the wrong item, please contact us as soon as possible at hello@houseofbridie.com.
Please include your order number and, where possible, photographs showing the item and any damage to the packaging. This helps us assess the issue quickly and put things right.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, House of Bridie will arrange an appropriate remedy and, where necessary, cover reasonable return postage costs.
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
- personalised or custom-made items;
- items that have been used, worn or damaged after delivery;
- products returned without their original packaging where this makes them unsuitable for resale;
- gift cards; and
- other products that cannot legally or safely be returned.
Please contact us if you are unsure whether a particular item can be returned.
This does not affect your statutory rights where an item is faulty, damaged, not as described or otherwise covered by applicable consumer protection law.
Print-on-Demand Products
Some House of Bridie apparel and art prints are produced especially for your order by our print-on-demand fulfilment partners.
Please contact us before returning a print-on-demand item so that we can provide the correct instructions for that particular order.
If a print-on-demand product arrives damaged, defective or incorrectly supplied, please contact us as soon as possible with your order details and photographs of the issue so that we can arrange an appropriate solution.
Any statutory rights that apply to your purchase remain unaffected.
Exchanges
If you would like a different item, please contact us first.
Where a return is accepted, the simplest way to obtain another product is usually to return the original item and place a separate order for the replacement.
European Union 14-Day Cancellation Period
If goods are being supplied to a customer in the European Union and applicable consumer law provides a right to cancel the order within 14 days, that right applies in addition to our returns policy.
Any applicable statutory cancellation and return rights remain unaffected by this policy.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, the refund will be made to your original payment method. We aim to process approved refunds promptly, although your bank or payment provider may take additional time to process and display the refund.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@houseofbridie.com.
Return Address
Please contact us before returning an item.
Unless we provide alternative return instructions, returns to House of Bridie should be sent to:
House of Bridie
58a Hauteville
St. Peter Port
Guernsey
GY1 1DQ
Questions About a Return
If you have any questions about a return, exchange or refund, please contact us at:
We will be happy to help.
Nothing in this Refund & Returns Policy affects your statutory consumer rights.