Shipping policy

At House of Bridie, each order is prepared and packed with care from our home in Guernsey, Channel Islands. Many of our pieces are handmade or individually finished, and we take great care to ensure your order reaches you safely and beautifully presented.

Order Processing

We aim to prepare and dispatch orders as quickly as possible. As many House of Bridie pieces are handmade, made in small batches or individually prepared, processing times may vary depending on the item.

Where a product requires additional making or preparation time, this will be stated on the individual product page.

Please note that weekends and public holidays are not included in processing times.

Print-on-Demand Apparel & Art Prints

Some House of Bridie apparel and art prints are created especially for you using our trusted print-on-demand production partners.

Unlike our handmade and individually prepared pieces, which are dispatched directly from House of Bridie in Guernsey, print-on-demand products are produced and shipped by our fulfilment partners from the production location best suited to your order and delivery destination.

Because these pieces are made to order, they require a production period before they are dispatched. Estimated production and delivery information will be provided where available during the ordering process.

If your order contains both a House of Bridie handmade item and a print-on-demand product, your order may arrive in separate parcels and at different times. You will not need to wait for the print-on-demand item to be produced before we dispatch handmade items that are ready to send.

Similarly, if your order contains more than one print-on-demand product, items may occasionally be produced or dispatched from different fulfilment locations and may therefore arrive separately.

Where tracking is available, tracking information will be provided for each shipment.

Customs & Print-on-Demand Orders

The production and dispatch location of a print-on-demand product may vary according to the product and the customer's delivery destination.

Where possible, our fulfilment partners aim to produce and dispatch orders from an appropriate regional facility. However, we cannot guarantee that every product will be manufactured or dispatched within the customer's own country.

Depending on the production location and delivery destination, a print-on-demand order may be subject to local import taxes, VAT, customs duties or handling charges. Unless specifically stated otherwise at checkout, any charges imposed by the destination country's authorities are the responsibility of the recipient.

Print-on-Demand Delivery Times

Production and delivery estimates for print-on-demand products are provided as guidance rather than guaranteed delivery dates.

During particularly busy periods, or where a product needs to be fulfilled from a different production facility, production or delivery may take longer than originally estimated.

If you have any concerns about a print-on-demand order or believe that your parcel is significantly delayed, please contact us at hello@houseofbridie.com and we will be happy to investigate it for you.

Shipping Costs

Shipping charges are calculated according to your order and delivery destination and will be shown at checkout before payment is completed.

Where a promotional or free-shipping offer applies, this will be clearly stated at checkout or as part of the relevant offer.

UK & Channel Islands Delivery

Orders are dispatched from Guernsey in the Channel Islands.

Delivery times are estimates and begin from the date your order is dispatched, rather than the date the order is placed.

As Guernsey is outside the UK VAT area, orders travelling from Guernsey may be subject to customs and import procedures. Where applicable, the necessary customs information will be provided with the shipment.

International Delivery

We are delighted to send House of Bridie pieces to customers around the world where postal and customs restrictions allow.

International delivery times vary considerably depending on the destination and local postal and customs services.

Orders sent outside Guernsey may be subject to import VAT, customs duties, taxes, handling charges or other fees imposed by the destination country. Unless specifically stated otherwise at checkout, any such charges are the responsibility of the recipient and are not included in the product or shipping price paid to House of Bridie.

We recommend checking the import requirements for your country before ordering if you are unsure.

Customs Delays

International and off-island orders may occasionally be delayed while passing through customs. Unfortunately, customs processing is outside our control and House of Bridie cannot guarantee delivery dates where a parcel is delayed by customs or the destination country's postal service.

We will always complete the required customs information as accurately as possible.

Tracking

Where a tracked delivery service is included or selected, tracking information will be provided once your order has been dispatched.

Not every shipping service includes end-to-end tracking. The delivery options available for your order will be shown where applicable.

Delivery Estimates

Any delivery times provided by House of Bridie are estimates rather than guaranteed delivery dates unless a particular service is expressly described as guaranteed.

Postal delays can occasionally occur due to weather, customs processing, seasonal demand, transport disruption or circumstances outside our control.

Please Check Your Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible at hello@houseofbridie.com.

If your order has not yet been dispatched, we will do our best to amend the address. Once an order has been dispatched, we may not be able to redirect it.

Additional postage charges may apply if an order is returned to us because an incorrect or incomplete delivery address was supplied.

Damaged Orders

We take great care when packing your order. If your parcel arrives damaged, please contact us as soon as possible at hello@houseofbridie.com and include your order number and photographs of the parcel, packaging and damaged item.

We will work with you to resolve the issue.

Missing or Delayed Parcels

If your order has not arrived within the expected delivery period, please contact us at hello@houseofbridie.com with your order number.

We will check the available tracking information and, where appropriate, contact the postal provider or begin a missing-parcel enquiry.

Please allow for reasonable postal and customs delays before an order is considered lost.

Returned Parcels

If a parcel is returned to House of Bridie because delivery was refused, the address supplied was incorrect or incomplete, or the parcel was not collected from the local delivery office, please contact us.

Where the parcel needs to be sent again, additional shipping charges may apply.

This does not affect your statutory consumer rights.

Questions About Your Order

If you have any questions about shipping or delivery before or after placing an order, please contact:

House of Bridie
Guernsey, Channel Islands
Email: hello@houseofbridie.com

We are always happy to help.